Count yourself lucky you even got a rebate card. Symantec rejected my rebate for "missing UPC." I sent everything required - checked the envelope three times and kept copies. When I complained I was told to submit a copy of the receipt, UPC, or packing slip to a Miami address called "resubmissions" to get my rebate. I sent the receipt and UPC copies. Today I received a postcard stating that my rebate would not be honored due to "missing UPC." Be very careful! I will report them to the FTC and next year buy a different product.
I got these crap Visa cards in lieu of the cash promised by the Fry's Ad and the Symantec rebate offer. I am really pissed off by this. Obviously, it's a ploy so you won't get the full rebate. Stores aren't going to want to ring up each sale twice, once on the rebate card and one for the cash balance -- if their electronic cash registers even make that possible. And, of course, you'll have the people behind you in line staring at you, thinking you are trying to use a bad Visa card. I complained to the manger of the Fry's where I bought the Symantec product -- the manager acknowledged that the Fry's ad showed cash rebates, but wouldn't do anything because he said the problem is with Symantec. This is clearly false advertising, and I'm thinking of reporting it to whoever deals with that these days.
I got a $30 debit card with a purchase. No one will take it and the phone support says it is worth $12. The card clearly says $30 on it, but I get rejected everytime I use it as not valid.
This is the last Symantec product I will buy. If you give a rebate, take it off at the point of purchase.
I got a $30 debit card with a purchase. No one will take it and the phone support says it is worth $12. The card clearly says $30 on it, but I get rejected everytime I use it as not valid.
This is the last Symantec product I will buy. If you give a rebate, take it off at the point of purchase.
I see why all of you are using this site to register your complaints! There appears to be no other way, since you can't seem to get anything except recordings that are absolutely no help. I'll admit to not reading the microscopic print that explains the $3/mo. penalty for not using the card within 6 mo., but the front of the card says how much it is worth and when it expires (but NOT that they will be worthless by then!). And there's no place to find out why they don't work(Spent about 20 minutes at Staples while two different employees tried to convince the register to accept them!). So, I'm joining all of you who are blacklisting Symantec products, unless they give the option of getting rebates by check.
Go to www.symantecrebates.com/rebatereward just like it says on the back of the card if you want to know the balance. It will also tell you where you used the card if you forgot. If you know the balance you can tell the salesperson what to put on the card in order to use the remaining balance. You people are a bunch of whiners. Welcome to the 21st century.